We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. “Contact Us” to get in touch with our customer service team and describe the items you want to return and the reason for your return.
How do you receive your purchase
As soon as you choose the products you desire you will automatically proceed to the check out and payment. To receive your orders you just need to choose the company you want to use in order to deliver your items. You will be given the selection of companies and timing it takes to deliver your purchases. Just choose what option fits you best and proceed to payment.
Shipments will be served within 48 to 72 hours from confirmation of payment, excluding Saturdays, Sundays and local, regional and national holidays.
Our Return Policy is as follows:
You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact, not be damaged.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.
Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
The original shipping fee and insurance are non-refundable.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost unless a mistake is made by I’mBokkssy.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
The rates for orders on the Spanish mainland are as follows:
Home delivery by MRW agency: up to 2 Kgs. 6,34€, higher weights 8€.
Collection at MRW agency: up to 2 Kgs. 5,37€, higher weights 7,04€.
Returns: up to 2 Kgs. 7,70€, weights over 8€.
Cash on delivery orders have a surcharge of 2,42€.
All the above prices include the corresponding taxes.